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Find answers and information about everything TearRestore

Dry Eye Connect

Find Providers That Specialize in Dry Eye Syndrome

Dry Eye Connect

See Why Physicians Love TearRestore!

average rating is 4.4 out of 5, based on 180 votes, Product ratings


average rating is 5 out of 5

I saw someone on YouTube review the mask and I was immediately intrigued. I have MGD and couldn't find relief through eye drops alone. I tried a few different heat compresses and disliked them all. This mask is super convenient and works better than I could have imagined. It works so well, I can go without eye drops!! I love the wipes as well!


average rating is 5 out of 5

I never bought anything; but reviewing cuz the customer service explained to me their products are possibly not what I need. I got chemicals in my eyes, developed dryness...Such honesty and care is rare.


average rating is 5 out of 5

In early 2021, I was diagnosed with meibomian gland disorder (MGD). I am a registered nurse who is pursuing a career as a nurse practitioner. Due to work and school, I've spent at least 15 hours per day on the computer for the past two years. My eyes are always dry and puffy. I was using a moisture eye mask, and while I enjoy taking a break to do the mask treatments, it took a significant amount of time away from my already hectic schedule. It would also be inconvenient to do it at work because I would have to find a microwave nearby because the eye mask would cool before I could even apply it to my eyes. I can work or do other things while wearing the TearRestore mask. I recommend using the heating pot to reset the eye pads. It's portable and collapsible, so I can bring it with me to work and wherever I go.


average rating is 5 out of 5

Excellent product. The mask remains hot for ten minutes, and the kettle makes the maintenance so simple. I highly recommend this product. I use it twice a day , morning and evening while watching the news.


average rating is 5 out of 5

So I bought the whole package deal with the kettle, wipes, and the mask and I have to say I am loving it. The mask is super easy to use and it is helping me with my dry eye symptoms so much. My left eye was so bad that it was tearing every single say and I couldn't get any relief. Finally something that helps and I'm just ecstatic about it. The wipes are absolutely wonderful and hydrating and I love that they have no preservatives in them which makes them even better. I also love the kettle because it makes it so much easier than boiling a pot of water on the stove. It's super fast to use and just great. Also customer service is just wonderful. I talked to one of them today because one of my eye pads that you put in the mask had a defect and they are sending out a replacement. Wonderful customer service all the way.
Thank you SO MUCH !!!!!!! You need to get this if you have dry eyes and I love too that I can see while doing other things at the same time. THANK YOU again.



average rating is 5 out of 5

Very well designed product. The fact that you can still see while using it makes it easy to be compliant.


average rating is 5 out of 5

I didn't want to use a microwave. This product works great!

Shane Martin

average rating is 5 out of 5

I used every type of eye mask you could think of - including the USB charged versions and this thermal mask is by far the best. Mainly because I end up using it much more (which is half the battle) as I can still see and work while using the mask. I also give them 5 stars for their customer service!

Dr. Irene G Ellis

average rating is 2 out of 5

Unfortunately, I used twice a day for about 4 months, it didn’t work on my fry eyes.


average rating is 5 out of 5

I recently had an issue with my order and reached out to TearRestore for assistance. Co Founder Joe reached out and assisted me without hesitation. The product is great, offers relief and I use it daily. This company cares, is willing to help and has great customer service. Highly recommend this product!

Carol Davis

average rating is 3 out of 5

I’m not sure these work. I’m trying them but haven’t seen or felt a difference. Does it take time to work?

From TearRestore: Carol, the wipes are for daily use and should hopefully feel refreshing to your eyelids and surrounding skin after use. If you have any questions about the product, feel free to reach us at or by phone at 612-584-9232

Susan Berkoff

average rating is 4 out of 5

Great company to deal with. any questions or problems they are very responsive and helpful.

FAQ Anchor
  • How do I use the TearRestore Mask?
    Please refer to the instructions on inside of the TearRestore box and the videos here! Make sure your heat packs are kept at room temperature. They will not get up to temperature if cold. Or send us a question at
  • Can I microwave the heat packs?
    No! TearRestore heat packs contain metal triggers and should not be placed in the microwave. The heat packs are reactivated by being placed in boiling water for a few minutes. The best way to reactivate the packs is with our One-Touch Boiler* *the kettle is programmed to stop heating once water is boiling but it does need to be turned off within a couple of hours. There is a keep warm setting which is useful for reactivate several heat packs at once, which starts boiling the water again once the water cools. If left for too long the water can evaporate and damage the heat packs.
  • Should I use one heat pack over and over until it no longer works, or should I cycle through all of my heat packs?"
    It is recommended to cycle through all of your heat packs for treatment. This may be beneficial for the stability of the heat packs.
  • What if a heat pack start to crystallize or become solid after I boil it?
    First thing to try is boil the heat packs a little longer. The heat packs can be boiled longer than the couple of minutes recommended in the instructions. The heat packs need to become completely liquid before cooling down, or else the pack will turn back to solid.
  • What if I receive a heat pack that has already been activated? (A solid heat pack)
    We make sure our heat packs are not activated when shipped out, and we package them in a way to protect them from handling. Unfortunately, they can sometimes activate during shipping/handling. If this happens you can boil the heat pack(s) for a couple of minutes to reactivate and it should be good as new!
  • Will the heat reach my upper eyelid?
    Yes! The TearRestore design avoids the eye and targets the eyelids. While slighly less heat is directly applied to the upper lid rather than the lower lid, the skin is also much thinner and does not need as much heat to express.
  • Can I wear my glasses with the mask?
    Yes! The frame of your glasses can be tucked into the strap to help hold the glasses in position. It may take some adjusting and may not work for all types of glasses.
  • Why aren't my heat packs hot enough?
    Make sure your heat packs are kept at room temperature. They will not get as hot if they are cold. As long as heat packs are kept at room temperature, they will reach a theraputic temperature!
  • How do I request a refund/return?
    Use the link here to download a refund request form. Fill out the form and email to and we will respond within seven business days. A request refund form must be attached to the request to receive a refund. TearRestore allows refunds up to 30 days from day of purchase for U.S. orders. No returns accepted for sales outside of the U.S.
  • How do I contact TearRestore?
    If you need to react out to use you can email or call us at 612-584-9232
  • If you have questions about your eye health, contact your physician.
    If you have questions about your eye health, contact your physician.


—  Stephanie

"I'm so happy my eye doctor told me about this product and showed me the whole kit! It's so much more convenient and easier to keep my daily schedule."

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