Frequently asked questions

How do I use the TearRestore Mask?

Please refer to the instructions on inside of the TearRestore box and the videos here! Make sure your heat packs are kept at room temperature. They will not get up to temperature if cold. Or send us a question at

Can I microwave the heat packs?

No! TearRestore heat packs contain metal triggers and should not be placed in the microwave. The heat packs are reactivated by being placed in boiling water for a few minutes. The best way to reactivate the packs is with our One-Touch Boiler

Will the heat reach my upper eyelid?

Yes! The TearRestore design avoids the eye and targets the eyelids. While slighly less heat is directly applied to the upper lid rather than the lower lid, the skin is also much thinner and does not need as much heat to express.

How do I request a refund/return?

Use the link here to download a refund request form. Fill out the form and email to and we will respond within seven business days. A request refund form must be attached to the request to receive a refund. TearRestore allows refunds up to 30 days from day of purchase for U.S. orders. No returns accepted for sales outside of the U.S.

Why aren't my heat packs hot enough?

Make sure your heat packs are kept at room temperature. They will not get as hot if they are cold. As long as heat packs are kept at room temperature, they will reach a theraputic temperature!

If you have questions about your eye health, contact your physician.

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