Please refer to the quick-start instructions inside your TearRestore box and watch the How-To videos here.

1. "Click" the Metal Disc
   Within the heat pack there is a small metal disc. Flex the metal disc back and forth until crystals start to form; this will activate the pack and you will begin to feel the heat. Massage the pack until heated evenly. DO NOT MICROWAVE
2. Insert Heat Pack Into Mask
   The TearRestore mask has specially designed hooks around the eye holes. Simply match the eye holes of the heat pack with the mask and hook the edges of the heat pack onto the mask.
3. Adjust Strap
   Test the temperature of the heat pack with the back of your hand. If too warm, wait 1 minute before placing TearRestore mask and activated heat pack over your head. Adjust to be able to see through the eye holes, pull the straps until comfortable, and then relax and/or continue your day!
4. Reset the Heat Pack
   The TearRestore heat packs are easily reset in boiling water for a duration of 5-10 minutes or a TearRestore One-Click Kettle*. All contents of the heat pack should be completely liqud before removing from the boiling water. Remove the pack from the boiling water, let it cool, and it’s ready to use again!
   

Watch How-To Here

Three quick checks:

1. Room temperature storage (cold packs won’t heat as well).
   
2. Full reset (boil until 100% clear; no crystals).
   
3. Proper activation (click the disc, then massage to spread heat).
   
   Properly prepared packs reach therapeutic temperature.

Either is fine, but we recommend rotating packs. Cycling evens out wear and ensures you always have a fully cooled, ready-to-use pack.

It likely didn’t fully reset. Boil again (gentle rolling boil) until every crystal is gone and the pack is completely clear—up to 15 minutes max. Let it cool to room temp before storing or using. If crystallization persists, contact support.

This can happen in transit and isn’t a defect. Reset by boiling until fully clear, let it cool to room temperature, then use normally.

Store as liquid (fully reset and cooled) if you’re not using the packs daily—this helps extend pack life.

Yes. The mask is designed to deliver targeted warmth to upper and lower lids (meibomian glands). Adjust placement so you can see comfortably through the eye openings.

You can keep your eyes open and do tasks with the Open-Eye Thermal Mask. Most frames fit over the mask and the side temples can be tucked into the head strap.

We offer a 30-Day Money-Back Guarantee for orders within the contiguous United States.

Start your return by emailing contact@tearrestore.com with your order number.

Email contact@tearrestore.com

This site is educational and not a substitute for medical advice. If symptoms persist, worsen, or affect vision, contact your eye-care professional.